Privacy Policy

Last Updated: February 18, 2026

1. Introduction

At VedaSmart Systems, we recognize that the privacy of your home and the security of your personal data are of paramount importance. As a leading provider of smart home automation solutions in India, we are committed to maintaining the highest standards of data protection. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us when you use our website, mobile applications, and integrated home automation systems.

By engaging with VedaSmart Systems, you trust us with sensitive information about your daily routines, your family's habits, and the security of your physical residence. We take this responsibility with the utmost seriousness, blending advanced technical safeguards with the traditional Indian values of respect and hospitality. Our goal is to provide you with an intelligent living experience that enhances your comfort without compromising your confidentiality.

2. Information We Collect

To provide our specialized automation services, we collect several categories of information. This data is essential for the functionality of your smart home ecosystem and for the improvement of our technology.

• Personal Identification: This includes your name, email address, phone number, and physical address. We collect this when you register for an account, request a consultation, or sign a service agreement.
• Home Configuration Data: We store details about your home's layout, the types of devices installed (e.g., smart locks, lighting controllers, thermostats), and how they are interconnected within your VedaHub.
• Operational Data: Our systems log interactions such as when lights are turned on, when doors are unlocked, or when climate settings are adjusted. This allows the system to learn your preferences and provide automated 'scenes'.
• Technical Logs: We collect diagnostic information including IP addresses, device hardware identifiers, firmware versions, and system performance metrics to ensure the reliability and security of our network.
• Multimedia Data: If you utilize our video surveillance or doorbell camera services, video fragments and snapshots may be processed. Note that VedaSmart prioritizes local storage for such data whenever possible.

3. How We Use Your Information

VedaSmart Systems uses the collected data primarily to deliver the intelligent features you expect from a modern smart home. We do not sell your personal data to third-party advertisers.

The information is utilized for:

• Service Delivery: Enabling remote control of your home, managing automated schedules, and providing real-time security alerts.
• System Optimization: Analyzing usage patterns to improve the efficiency of your home’s energy consumption and the responsiveness of our AI algorithms.
• Customer Support: Troubleshooting technical issues and providing personalized assistance through our Bangalore-based concierge team.
• Safety and Security: Monitoring for unusual activity that might indicate a security breach or a system failure, and notifying you immediately.
• Communication: Sending you critical system updates, firmware notifications, and occasionally, information about new features that complement your existing setup.

4. Data Security and Storage

Security is not an afterthought at VedaSmart; it is the core of our engineering philosophy. We employ a 'Defense in Depth' strategy to protect your data from unauthorized access or disclosure. This includes end-to-end encryption for all data transmitted between your home devices, our cloud infrastructure, and your mobile application.

A key differentiator of the VedaSmart experience is our Local-First Architecture. Most of the logic that runs your home—such as your lighting schedules and security protocols—resides on the VedaHub located physically within your residence. This minimizes the amount of sensitive data that needs to be transmitted to the cloud, ensuring your home remains intelligent and secure even during internet outages.

For data that must be stored on our servers, we utilize enterprise-grade data centers with strict physical and digital access controls. We perform regular security audits and penetration testing to identify and mitigate potential vulnerabilities before they can be exploited.

5. Sharing Your Information

We only share your information with third parties in limited circumstances that are necessary for the operation of our business and the delivery of our services.

• Integration Partners: If you choose to integrate your VedaSmart system with third-party platforms like Apple HomeKit, Google Assistant, or Amazon Alexa, we will share the necessary data to facilitate that integration.
• Service Providers: We may use trusted third-party vendors for tasks such as cloud hosting, email delivery, or payment processing. These partners are contractually bound to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect the safety of our users, or defend against legal liability.

6. Your Rights and Choices

We believe that you should have complete control over your digital footprint. As a VedaSmart user, you have the following rights regarding your data:

You may request a copy of the personal data we hold about you at any time. You also have the right to correct any inaccuracies in that data. If you decide to move or discontinue our services, you can request the permanent deletion of your account and all associated data, subject to certain legal or contractual retention requirements.

Furthermore, you can manage your communication preferences through the VedaApp, opting in or out of non-essential notifications. You also have the ability to reset your local VedaHub at any time, which clears all locally stored preferences and operational history.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These small text files help us remember your preferences and understand which parts of our website are most helpful to our visitors. You can control the use of cookies through your browser settings, although disabling them may affect the functionality of certain parts of our site.

8. Changes to This Policy

As technology evolves and our services expand, we may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, sending a notification through the VedaApp or via email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our Data Protection Officer. We are committed to resolving any issues promptly and transparently.

Email: [email protected]
Address: VedaSmart Tech Park, Whitefield, Bangalore, Karnataka 560066
Phone: +91 80 8332 7627